The concept for the Mobi consists of two aspects. Firstly, we have the device itself and secondly, the portal where settings are made over the Internet. An Android app for managing the portal can be installed via the Google Play Store. The senior usually uses the device and his/her contacts (family or other contacts) use the portal or the smartphone. The senior does not need a smartphone/computer/fixed phone line to use the Mobi. Portal, auf dem Einstellungen übers Internet vorgenommen werden. Eine Android-App für die Verwaltung des Portals kann über den Google Play Store installiert werden. Der/die Senior*in benutzt in der Regel das Gerät und seine/ihre Kontakte (Familie oder andere Kontaktpersonen) benutzen das Portal bzw. das Smartphone. Der/die Senior*in braucht also selbst kein Smartphone/Computer/feste Telefonlinie, um den Mobi zu benutzen.

The device contains a chip that is connected to our Portal via GPS.

You can charge the Mobi with the included charging cable, which you can connect to a PC or standard plug.

Conditionally. The Mobi is splash-proof and can therefore be used in the rain without any problems.

Yes. On the one hand, the Mobi is equipped with an emergency call button that the person can press in an emergency to trigger an alarm that is sent to the contact persons stored in the portal. The emergency button on the Mobi is easy to feel and trigger. In addition, a geofence (virtual fence) can be set up in the portal. As soon as the device leaves this area, a message is sent to the people stored in the portal. The Mobi provides a position fix at regular intervals, so that the device can be precisely located outdoors.

The volume of the alarm signal is not adjustable but is supported by a flashing LED. It may be that the default volume may not be well audible to everyone. However, visual perception may be sufficient for this.

See the answer to the question "Is the Mobi suitable for people with dementia?"

At the moment the volume of the device is preset.

The Mobi is priced at 149,93 € incl. VAT. For more information about the purchase, please contact us directly and send an e-mail to info@cibx.de.

• The use of Mobi in the whole of Europe and the European foreign countries of the country group 1. (2 years inclusive, after that the contract can be extended from your side).
• Free hotline: +49 (0) 2571 1395555
• free online Portal
• cibX-Smartstick-App (Android)

No. The user does not pay any extra costs in an emergency.

In order to be able to use all functions without restriction, you need sufficient cell phone reception. With the Deutsche Telekom AG network, you have the best coverage throughout Germany and Europe, as well as in other European countries in country group 1, at no extra cost.

Your Mobi has an IMEI number (see also on the back of the user manual). To activate the integrated SIM card, please call our hotline: +49 (0) 2571 1395555 or use our Online form. During the activation you will receive your user name and password. The activation of the SIM card can take up to 24 hours. You will receive an e-mail from us as soon as your SIM card is activated and you can use the location function.

To turn it on, press and hold the button for one second. The button on the Mobi lights up blue and automatically connects to the portal. To switch the device off, press the button twice briefly. The red LED lights up twice and the blue light goes out as soon as the software has shut down (approx. 1-5 seconds).

As long as the blue light is on, the device is active and continuously updates the current position via GPS. For accurate positioning, the device should be outdoors. Inside buildings, GPS reception is usually limited, so the device may only be able to locate an inaccurate position or not at all.

Press the button on the Mobi that leads to a call for help for at least 5 seconds. The LED will then flash red quickly for 10 seconds (interval 100 ms), a beep will sound and at the same time the call for help will be transmitted to the portal.

The contact person stored in the portal receives a message on their smartphone (Android) via push message, or an e-mail, indicating that an alarm has been triggered.

The device transmits the call for help with the current position information to the portal. All contacts who have logged into the portal will receive a message with the exact location of the device and notification that the emergency button has been pressed.

No, not at this time. If possible, the person who triggered the emergency call can inform the contact person, e.g. by phone, that it is an accidentally triggered emergency call.

As a rule, yes. Sufficient mobile phone reception is required for the Mobi to function properly. With the Deutsche Telekom AG network, you have the best coverage in Germany and throughout Europe (country group 1) at no extra cost. So it works everywhere where there is a mobile network.

The notification is sent by e-mail. In the email there is a direct link to the portal.

There is also an app in the Google Play Store - cibX Smartstick. If you use the app, you will get a push message sent directly to your smartphone. By clicking on it, you will then get a map with the current location of the device.

When the battery level drops to about 20%, a low battery warning message is transmitted to the Portal . At the same time, the red LED of the device starts to light up permanently. If the battery level continues to drop until the battery is empty, a warning message is transmitted to the portal, after which the device switches off automatically.

In normal use, the battery lasts about one week. With intensive use (for example, frequent location polling), it may be less.